Mobi Mal

Services that allow you to view your bank account in terms of total value, account statement, and card purchases.

A service provided by the National Commercial Bank which enables you to receive a message about any transactions in your bank account in addition to the card purchase service.

Subscription is done in your NCB branch where you can fill out the subscription form to receive a message on your mobile number stating that the contract number is to be sent. Afterwards, the service is activated and your PIN code is sent to your mobile phone.

When you receive a message to your device stating that you should send your contract number to 19019, send your contract number as to complete your subscription to the service.

Please contact NCB customer service center on 0900300900 to get your problem solved.

Please visit your NCB branch or service center and fill out the financial transaction form bringing along your proof of identity.

The lowest transfer value is 20 Libyan dinars while the highest is 1000 Libyan dinars.

By going to your NCB branch or service center and filling out Mobi Mal subscription form and the financial transactions form.

By visiting your NCB branch or service center.

The code you enter for inquiries or requests about your bank account.

The code that you created when you first accessed Mobi Mal application.

The code you created after activating your financial transactions.

Unfortunately, you cannot since the service is available for the mobile application only.

The possibility of transferring an amount of money from your bank account to any account in the National Commercial Bank provided that the account holder has subscribed to the service.

Yes, this can be done by visiting your NCB branch.

It takes no more than two days for the welcome message to be sent provided that the input system works as required.

By sending a message containing PIN code*70 to activate the application. As you access the application, enter your phone number and PIN code that you have used for the application.

The price of the service is 2 dinars per month - 24 dinars per year.

From the cards box which you purchased your prepaid card from which is available in the application and through SMS after contacting NCB customer service.

Unfortunately, only one phone number can be used for subscription.

A message cannot be sent from a phone number other than that which is linked to Mobi Mal service as your bank account is connected to the phone number registered in the contract.

Transmission failure may occur for the following reasons:

1. Service number 19019 is registered on the list of names when it should not
2. There is not enough credit in your phone to send the request message
3. Service number 19019 is on the block list
4. The message center in your phone needs to be reset
5. Service number 19019 is on the list of candidate numbers

This could have happened because you sent the text message from a phone number other than that connected to the service or because the device you are currently using is a two-coded device and you have used the code that is not registered in the service subscription contract. To confirm the authenticity of your subscription to Mobi Mal service, send a text message including number 1 to 19019.

Delays in the salary receipt messages may occur for the following reasons:

1. Delay in depositing salaries to banks
2. Central breakdown in the banking system, which happens rarely
3. Minor delay in network operator (Libyana - Madar)
4. Your phone is out of coverage the moment the message is received

The application is available on google play as Mobimal.

The phones that are powered by Android.

Yes, in addition to some other services like:

• NCB branch map
• NCB ATMs map
• Account statements sent via E-mail

A: Through the new version of Mobimal, you can enjoy many benefits and services including:

1. Transferring money from one account to another
2. Buying charge cards
3. Managing international cards and transferring money from one card to another of the same category (Titanium Arbab Al-Ousar Card and World Card for Personal Purposes)
4. Getting a statement through Mobimal application that you have maintained a current NCB account
5. Paying your invoiced Orbit phone bills without the need to go to Orbit company
6. Requesting a bank statement via email
7. Stopping instruments

A: You can stop an instrument immediately via Mobimal App by following the steps below:

1. Click on “My Account”
2. Select “Current Account”
3. Select “Stop Instrument”
4. Enter the number of instrument to be stopped

A: You can subscribe to Sadad Service through the third version of Mobimal App by following these steps:

1. Click on “My Account”
2. Click on “Requests Service”
3. Fill needed data
4. Select “Sadad Service”
5. The application will process your data and create your Sadad account
6. In the case that your data is incomplete, a screen where you can complete and amend data and then activate your subscription to the service will appear

A: You can transfer money at the following new values:

• 8,000 Libyan dinars per month
• 4,000 Libyan dinars per week
• 2,000 Libyan dinars per day
• 1000 Libyan dinars for each transaction

A: You can transfer money from one account to another through the third version of Mobimal by following these steps:

1. Click on “My Account”
2. Select “Current Account”
3. Click on “Financial Transactions”
4. Enter financial transaction PIN
5. Select “Money Transfer”
6. Click on “Add” to add a friend to transfer list
7. Enter bank account which includes 15 digits to be added to your accounts list
8. Select the account to be transferred to
9. Enter money value to be transferred
10. Click on “Accept” so that a confirmation be sent to your mobile phone
11. Enter confirmation code
12. Click on “Accept”

A: Through the new version of Mobimal application, you can get a statement of your current NCB account by following these steps:

1. Click on “My Account”
2. Select “Current Account”
3. Select “Request Statement” from Services list
4. When the confirmation message “Are you sure of the request statement” message appears on the screen, click on “Accept”
5. The application will send the statement to your email

A: You can buy charge cards through the latest version of Mobimal application by following these steps:

1. Click on “My Account”
2. Select “Current Account”
3. Select “Buy Charge Cards” from Services list
4. Choose the type of card you want to buy

A: You can pay your invoiced Orbit phone bills without the need to visit the branch by following these steps:

1. Click on “My Account”
2. Select “Current Account”
3. Select “Pay Orbit Bills” from Services list
4. Enter your phone bill
5. Click on “Accept”
6. When the total bill value appears on the screen, click on “Accept” so that a confirmation be sent to your mobile phone
7. Enter confirmation code and click on “Accept”

A: You can transfer money from one card to another of the same category (MasterCard) through the latest version of Mobimal application by following the steps below:

1. Click on “My Account”
2. Click on “International Cards”
3. Select the card you wish to transfer from making sure it belongs to the same account
4. Enter money value to be transferred keeping in mind that you can transfer $500 per week and no more than $2000 of the same category (Titanium Arbab Al-Ousar Card and World Card for Personal Purposes)

A: Through the latest version of Mobimal application, you can transfer $500 per week and no more than $2000 of the same category (Titanium Arbab Al-Ousar Card and World Card for Personal Purposes).

A: You can easily create a new account without the need to go to the branch by following the steps below:

1. Click on “My Account”
2. Click on “Click Here to Create a New Account”
3. Fill needed data
4. Click on “Request Subscription”

A: You can easily charge your (Tadawul Wallet) through the third version of Mobimal application by following these steps:

1. Click on “My Account”
2. Select “Current Account”
3. Select “Financial Transactions”
4. Enter financial transaction PIN
5. Select “Charge Wallet”
6. Select “Tadawul Technology”
7. Click on “Add”
8. Enter the number which appears in the card and your national number
9. Click on “Accept” so that a wallet you can charge be added to your account
10. Select the wallet and the money vale you want to charge and click on “Accept” so that a confirmation code be sent to your mobile phone
11. Enter confirmation code to Mobimal application